I ordered a sofa online from them. I knew it would be shipped via a freight company but e-furniture's web site states that "white glove" shipping service is available.
This means that the shipping company will deliver the furniture to my door rather than curbside. After the order was placed, I contacted e-furniture to find out how to upgrade the shipping and was told that the manufacturer didn't offer that. LIE #1. I then e-mailed back and told them to cancel the order.
They shipped the sofa anyway. When I called about this they said they didn't receive my e-mail LIE #2. The customer service rep. told me to e-mail the e-mail where I cancelled the order, which I did and he said that my e-mail didn't say to cancel the order.
LIE #3. The shipping company that they use is totally incompetent and one of their drivers actually abandoned the shipment somewhere. I told the shipping company two weeks ago that I was not going to accept this delivery, yet they contacted me this morning saying that they will deliver it next week. Once again I told them that I was not accepting the order and to ship it back.
Every time I attempt to call e-furniture now I get voicemail and they do not return my calls.
Reason of review: Poor customer service.
Monetary Loss: $500.